Refund policy

Return & Refund Policy

At Sty Velle, we want you to love every purchase. If you're not completely satisfied, we're here to help.

Returns

Returns are accepted within 7days of receiving your order.
Items must be unused, unworn, and in their original packaging.
Due to hygiene and the handmade nature of our jewelry, items that show signs of wear or damage cannot be returned.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized jewelry.
Sale or clearance items.
Gift cards.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photos of the item. We will arrange a replacement or refund at no additional cost.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.